Phone:
(701)814-6992

Physical address:
​6296 Donnelly Plaza
Ratkeville, ​Bahamas.

Refund and Returns Policy

Refunds and Returns Policy for ColoradoSpringBed.com

Effective Date: 15/01/2025

At Eterno Jaya Perkasa LTD, we value your satisfaction with our products and services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. By purchasing from ColoradoSpringBed.com, you agree to the terms detailed below.

1. Eligibility for Returns

  • Timeframe: You may return a product within 30 days of the delivery date.
  • Condition: Products must be in their original, unused condition, and in the original packaging.
  • Non-Returnable Items: Certain items, such as clearance or final sale items, custom orders, or products damaged due to improper handling by the customer, are not eligible for return. Specific non-returnable items will be identified at the time of purchase.

2. Initiating a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with the following details:
    • Your full name
    • Order number
    • Product details
    • Reason for the return
    • Photos of the product (if applicable)
  2. Approval Process: Our customer support team will review your request and respond within 3 business days with further instructions.
  3. Shipping Instructions: Once your return is approved, we will provide you with the return address and shipping guidelines.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item shipped by us.
  • Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

4. Refund Process

  • Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return conditions.
  • Refund Approval: If the return is approved, a refund will be processed to your original payment method.
  • Timeframe: Refunds are typically processed within 14 business days after receiving the returned item.
  • Deductions: Shipping fees and any applicable restocking fees (up to 15% of the product price) are non-refundable unless the return is due to our error.

5. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery at [email protected]. Include photos of the damage or defect along with your order details. We will arrange for a replacement or refund at no additional cost.

7. Exceptions and Special Conditions

  • Custom Orders: Products made to your specifications are non-returnable unless defective or damaged.
  • Delayed Returns: Returns initiated beyond the 30-day window may not be accepted.

8. Contact Information

For questions or assistance with your return or refund, please contact our customer support team:

9. Updates to this Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated “Effective Date.”

Thank you for choosing ColoradoSpringBed.com for your home furniture needs!